Refund Policy
Effective as of: September 17, 2026
At Christmas Car Advent, we want you to be completely satisfied with your "Christmas Car Advent Calendar" purchase. If you are not entirely happy, we're here to help.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. A receipt or proof of purchase is also required.
2. How to Initiate a Return
To initiate a return, please contact our customer support team at support@christmascaradventcalendar.com. Please include your order number and the reason for the return. Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back.
Please do not send your item back without first receiving an RMA number, as it may delay or prevent your refund.
3. Refund Method and Timeline
Once we receive your returned item and inspect it, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
4. Customer Responsible for Return Shipping Costs
Unless the item is damaged or defective (see section 6), you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
5. Non-Returnable Items
Certain types of items cannot be returned:
- Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
- Clearance or final sale items (unless defective).
- Personalized or custom-made items.
- For hygiene reasons, any products that are sealed and have been unsealed after delivery where return is not suitable for health protection.
6. Damaged or Defective Items
If you receive a damaged or defective "Christmas Car Advent Calendar," please contact us immediately at support@christmascaradventcalendar.com within 7 days of delivery. Provide your order number and clear photos of the damage or defect. We will offer you a free replacement or a full refund, including any original shipping costs. We may provide a pre-paid return label for the damaged/defective item, or instruct you to dispose of it, depending on the circumstances.
7. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@christmascaradventcalendar.com. If you wish to exchange an item for a different product, please follow the return process for the original item and place a new order for the desired item.
8. Late or Missing Refund Troubleshooting Steps
If you haven’t received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at support@christmascaradventcalendar.com.
9. Contact Information
For any questions regarding our Refund Policy, please contact us at:
Email: support@christmascaradventcalendar.com
Website: https://christmascaradventcalendar.com